Refund Policy
How subscriptions, credits, cancellations, and refund requests are handled.
This Refund Policy explains how PhotoMuse AI handles subscription billing, cancellations, credits, and support-based refund review. It is designed to set clear expectations before purchase.
Subscriptions and billing
Paid access is offered through subscription plans. When you subscribe, you authorize recurring billing according to the selected plan until you cancel. Cancellation stops future renewals, access continues until the end of the current billing period, and unused credits expire at the end of that period.
- You can cancel future renewal before the next billing cycle through your billing settings or by contacting support.
- Unused credits do not roll over to a future billing period.
- Credits have no cash value and are non-transferable.
When refunds may be considered
We may review refund requests for clear service or billing failures, including duplicate charges, failed credit delivery after successful payment, technical inability to access a paid plan, or other confirmed platform-side errors. When a problem appears temporary, we first try to restore the service before deciding whether refund relief is appropriate.
- Duplicate or accidental billing caused by a verified system issue.
- Successful payment with no usable access or credits after reasonable support review.
- Material technical failure where the paid service could not be delivered.
When refunds are generally not available
Because the service provides immediate digital access, account resources, and AI-generated creative output, refunds are generally not offered simply because a result felt subjective, stylistically different, less flattering than expected, or otherwise creatively disappointing. Partial monetary refunds are not generally provided.
- Subjective dissatisfaction with AI output is not, by itself, a guaranteed refund basis.
- Partial use of a subscription, used credits, or completed billing periods may be non-refundable except where required by law.
- Where relief is appropriate, we may provide replacement credits or additional generations instead of a partial cash refund.
How to request support or a refund review
If you believe there was a billing or service failure, contact support@photomuse-ai.com with the email on your account, the approximate purchase date, and a short description of the issue. Refund requests should generally be submitted within 7 days of the charge or issue, and we aim to review requests within 5 business days.
- Please include billing details and screenshots when possible to speed up review.
- Refund review is handled case by case and may depend on platform logs, payment records, and actual service delivery.
- Approved refunds are issued via Stripe to the original payment method used for the purchase.
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