This Privacy Policy explains what information we collect when you use PhotoMuse AI, why we use it, how it supports the product, and how to contact us about privacy or data requests.
What we collect
We may collect your account email, sign-in details provided through Google authentication, billing identifiers from payment processors, prompts, uploaded photos, generated results, support messages, and basic technical information such as browser, device, IP-derived logs, and site analytics events.
- Account and sign-in data used to authenticate you and secure access to your workspace.
- Billing and subscription data used to process payments, manage subscriptions, and investigate payment issues.
- Creative inputs and outputs such as prompts, uploads, generated images, and photoshoot results needed to provide the service.
- Technical and usage data used for fraud prevention, debugging, service reliability, and product improvement.
How we use your information
We use your information to operate PhotoMuse AI, process purchases, generate or edit images, support your account, maintain service security, prevent abuse, and improve the experience over time.
- To deliver image generation, editing, and photoshoot workflows.
- To sync credits, subscriptions, and billing state.
- To respond to support requests and resolve technical issues.
- To monitor service performance, detect misuse, and maintain platform security.
Third-party providers
To run the service, we may rely on third-party providers for authentication, payment processing, AI generation infrastructure, hosting, storage, analytics, and operational support. These providers may process relevant data only as needed to support the service.
- Google may process authentication data when you sign in with Google.
- Stripe may process payment and subscription information when you purchase a plan.
- AI and infrastructure providers may process prompts and uploaded assets in order to generate results.
Storage, retention, and security
We keep information for as long as reasonably necessary to operate the service, meet legal or accounting obligations, resolve disputes, enforce our policies, and maintain your account history. We use commercially reasonable safeguards, but no online system can guarantee absolute security.
- Uploaded and generated content may remain stored while your account and related service records remain active.
- Billing and transaction records may be retained for accounting, fraud prevention, and compliance purposes.
- You should avoid uploading sensitive, confidential, or regulated personal information unless you are comfortable with digital processing risk.
Your choices and requests
You may contact us to ask questions about your account, request deletion assistance, or raise privacy concerns. We may need to verify ownership of the account before taking action on sensitive requests.
- For support, privacy, or deletion requests, email support@photomuse-ai.com.
- Some information may need to be retained where required for billing, security, fraud prevention, or legal compliance.